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Unable to find the producer in OTM

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  • Unable to find the producer in OTM

    When I try to create a new service provider in the OTM application I get the following error (see bellow. This occurs no matter from which menu I try to creat it. Error name "Unable to find the producer".

    Can anyone help?

    at sun.reflect.NativeConstructorAccessorImpl.newInsta nce0(Native Method)
    at sun.reflect.NativeConstructorAccessorImpl.newInsta nce(
    at sun.reflect.DelegatingConstructorAccessorImpl.newI nstance(
    at java.lang.reflect.Constructor.newInstance(Construc
    at glog.util.exception.GLException.factory(GLExceptio
    at glog.util.exception.GLException.factory(GLExceptio
    at glog.webserver.util.AbstractManagementServlet.getD ocument(
    at glog.webserver.servprov.custscreen.ServprovCustMan agementServlet.getDocument(ServprovCustManagementS
    at glog.webserver.util.AbstractServletProducer.proces s(
    at glog.webserver.servprov.custscreen.ServprovCustMan agementServlet.process(ServprovCustManagementServl
    at glog.webserver.util.BaseServlet.service(BaseServle
    at javax.servlet.http.HttpServlet.service(HttpServlet .java:802)
    at ternalDoFilter(
    at Filter(
    at glog.webserver.screenlayout.ClientSessionTracker.d oFilter(
    at ternalDoFilter(
    at Filter(
    at glog.webserver.util.SetCharacterEncodingFilter.doF ilter(
    at ternalDoFilter(
    at Filter(
    at org.apache.catalina.core.StandardWrapperValve.invo ke(
    at org.apache.catalina.core.StandardContextValve.invo ke(
    at org.apache.catalina.core.StandardHostValve.invoke(
    at org.apache.catalina.valves.ErrorReportValve.invoke (
    at org.apache.catalina.core.StandardEngineValve.invok e(
    at org.apache.catalina.connector.CoyoteAdapter.servic e(
    at org.apache.jk.server.JkCoyoteHandler.invoke(JkCoyo
    at org.apache.jk.common.HandlerRequest.invoke(Handler
    at org.apache.jk.common.ChannelSocket.invoke(ChannelS
    at org.apache.jk.common.ChannelSocket.processConnecti on(
    at org.apache.jk.common.ChannelSocket$SocketConnectio n.runIt(
    at org.apache.tomcat.util.threads.ThreadPool$ControlR

  • #2
    Re: Unable to find the producer in OTM

    Hi, if you are just using the standard OTM UI, that sounds like an issue you need to log with Oracle support. The ability to create a new service provider via the UI is very, very standard so this is odd and may be related to either some custom UI work that someone has done for you or a very specific issue with this release.