We have an environment where we try to consolidate most of the freight we manage for our customers. As there are times that we consolidate 3-4 customer orders on one carrier shipment, we run into the situation where one customer's orders may change, affecting the load plan that OTM built and that has already been tendered and accepted by the carrier.
When an order change occurs, sometimes we need to unassign each order and have OTM run the load plan again with the new order info. During this process, we are forced to cancel the original tender and even when we UNcheck the Send Notify Now box, it will still send a cancellation notice to the carrier. Although it is not sent immediately, it is still sent later on which causes more trouble for us.
Is there a way around this? Either by not having to cancel the original tender and updating it with the new data? Or by stopping the cancel tender notification to the carrier?
Thanks
When an order change occurs, sometimes we need to unassign each order and have OTM run the load plan again with the new order info. During this process, we are forced to cancel the original tender and even when we UNcheck the Send Notify Now box, it will still send a cancellation notice to the carrier. Although it is not sent immediately, it is still sent later on which causes more trouble for us.
Is there a way around this? Either by not having to cancel the original tender and updating it with the new data? Or by stopping the cancel tender notification to the carrier?
Thanks
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