Restricting Service Providers

[Christopher Collins]

Is there an easy way to prevent a service provider from being used? The case in point is that we have a service provider who's insurance has expired and we do not want any associates to use them. We have expired all the rates in the system but you can still manually select the carrier and assign them to a shipment. Is there a way to prevent that?

Thanks,

Chris

[joecallan]

Re: Restricting Service Providers

Have you unchecked the Active checkbox on all the Rate Offerings and Rate Records associated with the Service Provider?

[Christopher Collins]

Re: Restricting Service Providers

Joe:

Yes, we have made all the offering and records inactive. You can still manually assign these carriers to shipments.

Thanks

[joecallan]

Re: Restricting Service Providers

Does the Rate Version on the Offering have an Expiration Date that is in the past?

[Christopher Collins]

Re: Restricting Service Providers

One of the carriers that we can assign to shipments doesn't even have any rate offerings or records in the system. We deleted them out of the system. They are merely in as a SERV PROV.

[geetikadua]

Re: Restricting Service Providers

you can try with unchecking the 'Accept tender' from the service provider Screen

[Christopher Collins]

Re: Restricting Service Providers

Thanks, we have already unchecked the "ALLOW TENDER" box. This is the box you are talking about, correct?

[sblackman1]

Re: Restricting Service Providers

Have you tried changing the location role of the service provider? I suspect that might get it off the lists.

spencer

[Christopher Collins]

Re: Restricting Service Providers

We populated the LOCATION ROLE as INACTIVE AIRPORT and the carrier still shows for manual selection.

[Christopher Collins]

Re: Restricting Service Providers

A request has been submitted with Oracle support to add an INACTIVE button to the Service Provider Screen in a future enhancement.