There is an agent action CALL SERVICE in OTM. Has any one used the Call Service agent action to call an external web service and get a response from it (success/failure). Does any one have any example?
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Web Service Call from Agents
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Re: Web Service Call from Agents
Hi Shilpa,
You need to provide the following parameters for the action "Call Service"
An example could be:
1) Service : IntXmlService
2) Operation : Process
3) Endpoint : http://abc.xyz.com:7001/GC3Service/WMService/call
The details mentioned above will be in the WSDL defined.
Hope this helps!!!
Regards,
Uma
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Re: Web Service Call from Agents
Hi Uma,
Thanks a lot for letting me know the parameters. Actually I am having a hard time creating a Web Service in Communication Management in OTM. I am unable to figure out which Document Type to use.
Our requirement is that from agent we need to call a service which does some validations and then sends the response back to the agent stating whether the validation was true or false.
Regards,
Shilpa
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