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  • Web Service Call from Agents

    There is an agent action CALL SERVICE in OTM. Has any one used the Call Service agent action to call an external web service and get a response from it (success/failure). Does any one have any example?
    Last edited by Shilpa; October 1, 2009, 21:26.

  • #2
    Re: Web Service Call from Agents

    Hi Shilpa,

    You need to provide the following parameters for the action "Call Service"
    An example could be:
    1) Service : IntXmlService
    2) Operation : Process
    3) Endpoint : http://abc.xyz.com:7001/GC3Service/WMService/call

    The details mentioned above will be in the WSDL defined.

    Hope this helps!!!

    Regards,
    Uma

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    • #3
      Re: Web Service Call from Agents

      Hi Uma,

      Thanks a lot for letting me know the parameters. Actually I am having a hard time creating a Web Service in Communication Management in OTM. I am unable to figure out which Document Type to use.
      Our requirement is that from agent we need to call a service which does some validations and then sends the response back to the agent stating whether the validation was true or false.

      Regards,
      Shilpa

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