Web Service Call from Agents

[Shilpa Junior Member Find all posts View Profile Close Shilpa]

There is an agent action CALL SERVICE in OTM. Has any one used the Call Service agent action to call an external web service and get a response from it (success/failure). Does any one have any example?

[uma Junior Member Find all posts View Profile Close uma]

Re: Web Service Call from Agents

Hi Shilpa,

You need to provide the following parameters for the action "Call Service"
An example could be:
1) Service : IntXmlService
2) Operation : Process
3) Endpoint : http://abc.xyz.com:7001/GC3Service/WMService/call

The details mentioned above will be in the WSDL defined.

Hope this helps!!!

Regards,
Uma

[Shilpa Junior Member Find all posts View Profile Close Shilpa]

Re: Web Service Call from Agents

Hi Uma,

Thanks a lot for letting me know the parameters. Actually I am having a hard time creating a Web Service in Communication Management in OTM. I am unable to figure out which Document Type to use.
Our requirement is that from agent we need to call a service which does some validations and then sends the response back to the agent stating whether the validation was true or false.

Regards,
Shilpa