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Change service provider + equipment in agent

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  • Change service provider + equipment in agent

    I must assign a service provider in a agent but since it's not with the same equipment, it fail. Is there a way in a agent to change the equipment before changing service provider?

  • #2
    Re: Change service provider + equipment in agent

    you can use direct sql updates to remove/change the equipment within the agent.

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    • #3
      Re: Change service provider + equipment in agent

      I did try to update first_equipment_group but it still fails to secure ressources to a new carrier. Do you know witch field should I update to make it work?

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