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Retrieve Error message in Agent Error Handler

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  • Retrieve Error message in Agent Error Handler

    Hi :

    Is it possible to retrieve Error Messages in Agent Error Handler ?
    One of our Agents encountered a SQL error and we trying to notify that error ?

    We are using 5.5 CU5 RU6.

    Thanks.

  • #2
    Re: Retrieve Error message in Agent Error Handler

    Hi
    In the Error Handler tab of the corresponding agent.
    You can use the 'Notify Contact' action,
    Where you can define your contact and the Communication method to be used for sending the error msg.
    Contact : to be notified
    Communication method : Email / Message Center

    Thanks
    SreeGuru

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    • #3
      Re: Retrieve Error message in Agent Error Handler

      Hi Sree :

      Thanks for the reply.

      Actually, I am looking to grab the exact error that occurred in the Agent. For example - if a Database error (like Integrity constraint) occurred, can I email that error ?

      Thanks

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