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  • Unable to change internal status

    Hi . Good day.

    I use OTM
    Software Version OTMv19c

    and now trying to change internal status(custom status) by manual actuion or agent.

    Kindly let me know below

    1. Is it possible to change internal status by manual?
    if so where can I change it?
    * What can be created by the status type is called internal status. For exsample, secure resources ,

    2.IF I want to change internal status by automaiton agent, then which agent should i use??
    I want to change preset status (Secure resoure) to custom status (Status I made in status type function) .

    Best regards

    Yanagi

  • #2
    Hi Yanagi,

    1. Is it possible to change internal statusby manual?
    No.

    2. .IF I want to change internal statusbyautomaiton agent, then which agent should i use??
    You can create an agent with action called "SET INTERNAL STATUS"

    Event can be based on your business requirement.

    Note: Since your are trying to change the internal status with your custom one, you should do a complete test case after setting it.

    Regards,
    Mani

    Comment


    • #3
      Dear Mani

      Many Thanks for your reply !

      What I want to do is to reflect the internal status which I created (not preset one) in status column(i mean Status ID ).

      Is it possible to use agent functions in below scenes ?
      and if you know , kindly let me know the suitable agent event for below ?

      1. Update the internal status (Status ID) when a tracking event is executed.
      Tracking Event is "Add Event for Location" function.
      Buy shipment > Actions > Shipment Management > Events > Add event for location

      or

      2. Update the internal status (Status ID) when the document is updated.
      "Document Upload " is " Upload Document " function.
      Buy shipment > Actions > Business Process Automation > Documents > Upload Document

      Best Regards,
      Yanagi

      Comment


      • #4
        Hi Yanagi,

        Try creating an agent with below details,

        1. Update the internal status (Status ID) when a tracking event is executed.
        Tracking Event is "Add Event for Location" function.
        Buy shipment > Actions > Shipment Management > Events > Add event for location
        Agent: <name>
        Agent Type: TRACKING EVENT
        Agent Event: TRACKING EVENT - CREATED:

        2. Update the internal status (Status ID) when the document is updated.
        "Document Upload " is " Upload Document " function.
        Buy shipment > Actions > Business Process Automation > Documents > Upload Document
        Agent: <name>
        Agent Type: TRACKING EVENT
        Agent Event : TRACKING EVENT - DOCUMENT RECEIVED/ TRACKING EVENT - DOCUMENT ATTACHED

        I think this should work for your need. ​​​​​​​

        Regards,
        Mani

        Comment


        • #5
          Dear Mani

          I really appreciate your reply!!

          I made success thanks to your instructions !

          Best Regards

          Yanagi

          Comment


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