Labels and Icons are not coming on UI after the restart

[MURTHYKO]

Dear Pals,

Due to some maintainance reason, I stopped my Database, web and app servers and restarted all again. By the time I opened the OTM login page, system not picking the lables and icons. Could any one tell me how to overcome this problem?

Thanks & Regards,
Lakshman

[chrisplough]

Re: Labels and Icons are not coming on UI after the restart

To resolve this issue, restart your web tier - so that it will instantiate security with the application tier and pull these data values. Should it still fail, then you likely have a connection issue between either the OTM app and db servers (which together create the security realm) or the web and app servers.

To avoid this in the future, carefully follow the restart procedure noted in the Administration Guide.

--Chris

[MURTHYKO]

Re: Labels and Icons are not coming on UI after the restart

Thanks for the reply Chris. I done the same. Below are the comments that I am getting on consol.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ~~~~~~~~~~~~~~~~~~~~
Checking if database is up or not.................
Starting OTM apps server please wait..............
Waiting for DB Server to finish startup
Starting WebLogic Application Server...
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ~~~~~~~~~~~~~~~~~~~~
OTM apps server started successfully..............


Starting OTM web server please wait...............
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ~~~~~~~~~~~~~~~~~~~~
Waiting for App Server to finish startup
Starting Tomcat Servlet Server...
Waiting for Tomcat to finish startup...
Starting Apache
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ~~~~~~~~~~~~~~~~~~~~
OTM Web server started successfully..............
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ~~~~~~~~~~~~~~~~~~~~

Regards,
Lakshman

[chrisplough]

Re: Labels and Icons are not coming on UI after the restart

Okay - looks like the startup procedure is being followed correctly. In this case, it may be an issue with the app sever connecting to the DB server and instantiating the security realm. If you're using WebLogic, you can check in the $OTM_HOME/logs/weblogic/console.log and weblogic.log files and look for issues when the DB connection pool and security realm are created.

--Chris

[MURTHYKO]

Re: Labels and Icons are not coming on UI after the restart

Thanks Chris for the prompt reply, I will verify the logs today and get back.

Cheers,
Lakshman