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  • #1

    OTM 6 installation problems

    Hi Everybody

    I am trying to install OTM 6 on one box for testing using the bellow components:
    1)Windows server 2003 x64
    2)Oracle DB Version 11.1.0.7.0
    3)weblogic92

    after few hickups I managed to reach to this point where DB objects are created successfully, Apache and BEA are working okay. in shorts all looks good except this error message when I try to go to OTM home page

    javax.security.auth.login.LoginException: javax.security.auth.login.LoginException: java.lang.SecurityException: User: guest, failed to be authenticated.

    I validated the table gl_users and found the guest user there; validated the tomcat.conf and checked the entry
    jvm.arg=-DGuestEncodedPassword=VAU9uZtJtMwEb3tIVKgN49bfrnE=
    which is the same password of "CHANGEME" which is the same password on the table gl_users

    Any help is much appreciated
    Tags: installation, otm, problems
  • #2
    Re: OTM 6 installation problems

    Hi,

    Try hardcoding the password instead of entering in Encoded format.
    something like this:
    -DGuestPassword=CHANGEME

    Regards,
    Nikesh.

    Comment

    • #3
      Re: OTM 6 installation problems

      Hi,
      thanks for your feedback.
      Now I Can login to OTM but the following message appears
      org.xml.sax.SAXParseException: Premature end of file.
      org.xml.sax.SAXParseException: Premature end of file.
      at org.apache.xerces.parsers.DOMParser.parse(Unknown Source)
      at org.apache.xerces.jaxp.DocumentBuilderImpl.parse(U nknown Source)
      at glog.webserver.util.XercesXMLHelper.parse(XercesXM LHelper.java:90)
      at glog.webserver.usermenu.ViewUserMenuServlet.getDoc ument(ViewUserMenuServlet.java:79)
      at glog.webserver.util.AbstractServletProducer.proces s(AbstractServletProducer.java:79)
      at glog.webserver.util.BaseServlet.service(BaseServle t.java:665)
      at javax.servlet.http.HttpServlet.service(HttpServlet .java:717)
      at org.apache.catalina.core.ApplicationFilterChain.in ternalDoFilter(ApplicationFilterChain.java:290)
      at org.apache.catalina.core.ApplicationFilterChain.do Filter(ApplicationFilterChain.java:206)
      at glog.webserver.session.ParameterValidation.doFilte r(ParameterValidation.java:29)
      at org.apache.catalina.core.ApplicationFilterChain.in ternalDoFilter(ApplicationFilterChain.java:235)
      at org.apache.catalina.core.ApplicationFilterChain.do Filter(ApplicationFilterChain.java:206)
      at glog.webserver.screenlayout.ClientSessionTracker.d oFilter(ClientSessionTracker.java:59)
      at org.apache.catalina.core.ApplicationFilterChain.in ternalDoFilter(ApplicationFilterChain.java:235)
      at org.apache.catalina.core.ApplicationFilterChain.do Filter(ApplicationFilterChain.java:206)
      at glog.webserver.util.SetCharacterEncodingFilter.doF ilter(SetCharacterEncodingFilter.java:44)
      at org.apache.catalina.core.ApplicationFilterChain.in ternalDoFilter(ApplicationFilterChain.java:235)
      at org.apache.catalina.core.ApplicationFilterChain.do Filter(ApplicationFilterChain.java:206)
      at org.apache.catalina.core.StandardWrapperValve.invo ke(StandardWrapperValve.java:233)
      at org.apache.catalina.core.StandardContextValve.invo ke(StandardContextValve.java:191)
      at org.apache.catalina.core.StandardHostValve.invoke( StandardHostValve.java:12
      at org.apache.catalina.valves.ErrorReportValve.invoke (ErrorReportValve.java:102)
      at org.apache.catalina.core.StandardEngineValve.invok e(StandardEngineValve.java:109)
      at org.apache.catalina.connector.CoyoteAdapter.servic e(CoyoteAdapter.java:286)
      at org.apache.jk.server.JkCoyoteHandler.invoke(JkCoyo teHandler.java:190)
      at org.apache.jk.common.HandlerRequest.invoke(Handler Request.java:283)
      at org.apache.jk.common.ChannelSocket.invoke(ChannelS ocket.java:767)
      at org.apache.jk.common.ChannelSocket.processConnecti on(ChannelSocket.java:697)
      at org.apache.jk.common.ChannelSocket$SocketConnectio n.runIt(ChannelSocket.java:889)
      at org.apache.tomcat.util.threads.ThreadPool$ControlR unnable.run(ThreadPool.java:690)
      Your Feedback is highly appreciated
      at java.lang.Thread.run(Thread.java:595)

      Comment

      • #4
        Re: OTM 6 installation problems

        If the password for GUEST.ADMIN is not CHANGEME, or the encrypted value of CHANGEME, no users will be able to log into the system.

        If you see one of the errors mentioned above after you install OTM the password for GUEST.ADMIN has likely been changed.

        You can check this by logging into the database using sqlplus and running the following sql command:

        select gl_password from gl_user where gl_user_gid = 'GUEST.ADMIN'

        The following would be the encypted value for CHANGEME

        VAU9uZtJtMwEb3tIVKgN49bfrnE=

        You can update the password in the GL_USER table using this SQL command:

        update gl_user set gl_password = 'VAU9uZtJtMwEb3tIVKgN49bfrnE=' where gl_user_gid = 'GUEST.ADMIN';

        commit;

        After this change has been committed to the database you can try and log into the system again. If you receive the same error you should shutdown Weblogic, Tomcat and Apache and then restart each in the proper order and attempt to log into the system again.

        Regards
        Ram

        Comment

        • #5
          Re: OTM 6 installation problems

          Hi,
          Now Im able to login to OTM successfully but the below message apperare at the top left corner of the OTM First Page :
          org.xml.sax.SAXParseException: Premature end of file.
          org.xml.sax.SAXParseException: Premature end of file.
          at org.apache.xerces.parsers.DOMParser.parse(Unknown Source)
          at org.apache.xerces.jaxp.DocumentBuilderImpl.parse(U nknown Source)
          at glog.webserver.util.XercesXMLHelper.parse(XercesXM LHelper.java:90)
          at glog.webserver.usermenu.ViewUserMenuServlet.getDoc ument(ViewUserMenuServlet.java:79)
          at glog.webserver.util.AbstractServletProducer.proces s(AbstractServletProducer.java:79)
          at glog.webserver.util.BaseServlet.service(BaseServle t.java:665)
          at javax.servlet.http.HttpServlet.service(HttpServlet .java:717)
          at org.apache.catalina.core.ApplicationFilterChain.in ternalDoFilter(ApplicationFilterChain.java:290)
          at org.apache.catalina.core.ApplicationFilterChain.do Filter(ApplicationFilterChain.java:206)
          at glog.webserver.session.ParameterValidation.doFilte r(ParameterValidation.java:29)
          at org.apache.catalina.core.ApplicationFilterChain.in ternalDoFilter(ApplicationFilterChain.java:235)
          at org.apache.catalina.core.ApplicationFilterChain.do Filter(ApplicationFilterChain.java:206)
          at glog.webserver.screenlayout.ClientSessionTracker.d oFilter(ClientSessionTracker.java:59)
          at org.apache.catalina.core.ApplicationFilterChain.in ternalDoFilter(ApplicationFilterChain.java:235)
          at org.apache.catalina.core.ApplicationFilterChain.do Filter(ApplicationFilterChain.java:206)
          at glog.webserver.util.SetCharacterEncodingFilter.doF ilter(SetCharacterEncodingFilter.java:44)
          at org.apache.catalina.core.ApplicationFilterChain.in ternalDoFilter(ApplicationFilterChain.java:235)
          at org.apache.catalina.core.ApplicationFilterChain.do Filter(ApplicationFilterChain.java:206)
          at org.apache.catalina.core.StandardWrapperValve.invo ke(StandardWrapperValve.java:233)
          at org.apache.catalina.core.StandardContextValve.invo ke(StandardContextValve.java:191)
          at org.apache.catalina.core.StandardHostValve.invoke( StandardHostValve.java:12
          at org.apache.catalina.valves.ErrorReportValve.invoke (ErrorReportValve.java:102)
          at org.apache.catalina.core.StandardEngineValve.invok e(StandardEngineValve.java:109)
          at org.apache.catalina.connector.CoyoteAdapter.servic e(CoyoteAdapter.java:286)
          at org.apache.jk.server.JkCoyoteHandler.invoke(JkCoyo teHandler.java:190)
          at org.apache.jk.common.HandlerRequest.invoke(Handler Request.java:283)
          at org.apache.jk.common.ChannelSocket.invoke(ChannelS ocket.java:767)
          at org.apache.jk.common.ChannelSocket.processConnecti on(ChannelSocket.java:697)
          at org.apache.jk.common.ChannelSocket$SocketConnectio n.runIt(ChannelSocket.java:889)
          at org.apache.tomcat.util.threads.ThreadPool$ControlR unnable.run(ThreadPool.java:690)
          Your Feedback is highly appreciated

          Comment

          • #6
            Re: OTM 6 installation problems

            The only time I've seen an error similar to this is when the 3rd Party libraries weren't installed -- or the wrong versions were downloaded and installed.

            If you've double-checked them, then you may want to enter an SR with Oracle.

            --Chris

            Comment

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