Good day, we have our OTM servers located in the Eastern Time Zone and the end users are in the EU - normally 6 hours time difference between the two locations.
We recently set up a number of scheduled reports to be sent out at various different times each week day. As the reports are set up on the OTM servers in the US and running on Eastern Time, we set up the reports to run at their scheduled intervals and using the times in Europe minus 6 hours. For example, a report that we need for 10:00CET we set up in OTM as 04:00EST.
This worked fine until this month when North America moved to DST at the beginning of March - March 7/8 - and the EU did not move to DST until March 29. During this period, the reports were received one hour earlier than expected. This does not work for us as there is data in the 1 hour that needs to be on the report. Seeing how North America will be using different days than the EU to move to and from DST each year, this can become a serious issue for the 3-4 weeks that the time difference is 5 hours instead of 6 hours.
Besides altering the schedule for each report (we have about 60 reports) twice a year, is there any way in OTM to get around this?
We recently set up a number of scheduled reports to be sent out at various different times each week day. As the reports are set up on the OTM servers in the US and running on Eastern Time, we set up the reports to run at their scheduled intervals and using the times in Europe minus 6 hours. For example, a report that we need for 10:00CET we set up in OTM as 04:00EST.
This worked fine until this month when North America moved to DST at the beginning of March - March 7/8 - and the EU did not move to DST until March 29. During this period, the reports were received one hour earlier than expected. This does not work for us as there is data in the 1 hour that needs to be on the report. Seeing how North America will be using different days than the EU to move to and from DST each year, this can become a serious issue for the 3-4 weeks that the time difference is 5 hours instead of 6 hours.
Besides altering the schedule for each report (we have about 60 reports) twice a year, is there any way in OTM to get around this?
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