Hi folks,
I currently have trouble with sending email. An agent is performing the NotifyContact action with a method of EMAIL. From the log file, everything looks fine, the agent performs, another action after NotifyContact also runs, so it should be perfect.
Nothing reaches the SMPT server, though.
I can reach the SMTP server from the OTM machine (verified the telnet way), I changed to another SMTP server (via setting glog.mail.smtp.host in glog.properties). The info page in OTM shows that these correct properties are used.
The target address specified in the contact used in the agent is correct (checked a million times and even created a new contact just to be sure).
Simply, OTM does not send the mail, but from the log files, everything claims to be fine.
Is there any way to trace the SMTP sending part in OTM? I set glog.mail.debug=true in glog.properties, but I do not see a difference, i.e. the log files I find on the machine look exactly as before.
I did restart OTM each time a changed a property in glog.properties.
Any ideas?
Thanks a lot,
Sven
I currently have trouble with sending email. An agent is performing the NotifyContact action with a method of EMAIL. From the log file, everything looks fine, the agent performs, another action after NotifyContact also runs, so it should be perfect.
Nothing reaches the SMPT server, though.
I can reach the SMTP server from the OTM machine (verified the telnet way), I changed to another SMTP server (via setting glog.mail.smtp.host in glog.properties). The info page in OTM shows that these correct properties are used.
The target address specified in the contact used in the agent is correct (checked a million times and even created a new contact just to be sure).
Simply, OTM does not send the mail, but from the log files, everything claims to be fine.
Is there any way to trace the SMTP sending part in OTM? I set glog.mail.debug=true in glog.properties, but I do not see a difference, i.e. the log files I find on the machine look exactly as before.
I did restart OTM each time a changed a property in glog.properties.
Any ideas?
Thanks a lot,
Sven
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