OTM SIG Functional call (US) on 3/11/08 (Tuesday @ 11:00 am EST)

[chrisplough]

Hello

We are currently organizing our upcoming March '08 conference call and would like to hear what the user community wants to discuss or learn more about. If you have any ideas and or comments, please post them to this thread.

Call Scheduled: March 11th, 11:00am EST

Current agenda items include:

• Understanding Oracle's Service and Metalink escalation process - specifically for OTM. Keith Wenyon will be on the call to address the service escalation process and gain your feedback around service quality and timeliness.
  
  • Service/Support Metrics provided by Oracle
  • Metalink escalation - how the process works and what the user can do to escalate issues/TARs
  • Trained resources to address OTM specific issues before it gets to Keith's team.
  • Room for improvement - solicited by the user community

• How to navigate through the OTM SIG Forum. Chris Plough will navigate this discussion.
  • How to navigate through the forum
  • How to create a new thread
  • How to add a comment
  • How to extract documents

• OTM SIG User's Conference 2008
  • Philadelphia, PA
  • Save the date: August 3-6th
  • Participation and topic ideas
    

Thanks!

The OTM SIG Board

[chrisplough]

Re: OTM SIG Functional call on 3/11/08 (Tuesday @ 11:00 am EST)

Dear OTM SIG Members,

Below is the agenda for the upcoming OTM SIG Functional Focus Conference Call. Keith Wenyon from Oracle will be joining us as our guest speakers.

Details for the secondary call during APAC business hours to follow. Keep in mind, all OTM user are welcome to dial in during US call (11am Eastern).

Please feel free to contact any member of the board if there are topics you would like to see covered in future calls.

As a courtesy to all participants, please insure that your phone has been put on "mute" during the call.

AGENDA

Oracle Transportation Management

Special Interest Group Users Group

Functional Focus

Date:

US / Europe Call
Tuesday, March 11, 2008
11:00am - 12:00 EST

APAC Call
Details to Follow

• General Business
• OTM Support
• OTMFAQ Forums Overview
• Closing

Conference Call Information
Call in numbers are valid for both call times

Conference ID: 649473
Password: 649473

From the AMER region:
1-888-967-2253
1-650-607-2253

From the APAC region:
1800 222 712 (Australia toll-free)
800 9491 2777
61 2 8817 6100

From the EMEA region dial:
44 118 924 9000

WEB CONFERENCE DETAILS:

You have been invited for Web conference OTM SIG Quarterly Call. Join Conference <https://conference.oracle.com/imtapp...ConfKey=111111>

Conference Details

Conference Title OTM SIG Quarterly Call
Conference ID 104104728
Conference Key 111111
Date and Time 11-Mar-2008 11:00 AM
Duration 1 Hour
Timezone (-05:00) US Eastern Time

Facilitator:
Caleb Warner, Baillie

Guest Speakers:
Keith Wenyon, Oracle
Chris Plough, MavenWire

Topics:

• Understanding Oracle's Service and Metalink escalation process - specifically for OTM. Keith Wenyon will be on the call to address the service escalation process and gain your feedback around service quality and timeliness.
  • Service/Support Metrics provided by Oracle
  • Metalink escalation - how the process works and what the user can do to escalate issues/TARs
  • Trained resources to address OTM specific issues before it gets to Keith's team.
  • Room for improvement - solicited by the user community

• How to navigate through the OTMFAQ Forum. Chris Plough will navigate this discussion.
  • How to navigate through the forum
  • How to create a new thread
  • How to add a comment
  • How to extract documents

• OTM SIG User's Conference 2008
  • Philadelphia, PA
  • Save the date: August 3-6th
  • Participation and topic ideas

Online Member Registration - If you have not registered yet, please do so as soon as possible. Please note - you do not have to be a member of OAUG to participate in the SIG.

Issues and Next Steps

1. Oracle Survey - contact Doug Leard for detailsOwner: Doug Leard
2.Plan now to attend COLLABORATE 08: Technology and Applications Forum for the Oracle Community, April 13-17, 2008, in Denver, Colorado. Register today at http://oaug.collaborate08.com/.
Owner: OAUG
3. OTM SIG Annual Conference 2008 - August 3-6. Philadelphia, PA
Owner: OTMSIG Board

[chrisplough]

Re: OTM SIG Functional call on 3/11/08 (Tuesday @ 11:00 am EST)

Everyone - the call recording and presentations have been posted

Call Recording:

http://www.otmfaq.com/forums/f69/otm-sig-conference-calls-recordings-784/

Call Presentation:

http://www.otmfaq.com/forums/f31/presentation-otm-support-overview-1112/

--Chris